We are answering the most frequent questions. No worries if you don't find the exact one. Please contact our support.
Visit the Order List in My Account to check your order status. Click the shipping tracking number to check shipment status, shipping date, tracking number, tracking website, etc.
EMS: https://www.ems.com.cn/english/
DHL: www.dhl.com
TNT: www.tnt.com
AREMEX: www.aramex.com
You can check the express delivery fee via our Shipping Cost Calculator. If you want to deliver your goods via DHL, TNT or other express forwarder, you can choose it on the check out page.
The accepted payment methods on AsuJewelry.com are the following: PayPal, Credit Card, Western Union and Wire Transfer. Generally, Wire Transfer payments will take 2-6 business days to clear.
We offer free tracking service for all orders. You can obtain your tracking number by following these steps: My Account → My Orders → click to get your Tracking Number.
Placing an order with AsuJewelry.com is easy; you can register for an account or check out as a guest. All orders must be placed online; we cannot accept orders by phone, fax, or e-mail. Here are the steps you need to follow to place an order. Should you have any questions, please contact us.
Find the Items You Want
First, you need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of the AsuJewelry.com website. You will also find drop-down menus and detailed product categories. When you find an item that interests you, click the name of the item to open the product detail page. Here you will find more information about the item. If you don't find the product that you're looking for on AsuJewelry.com, please contact us.
Add the Items to Your Shopping Cart
If you want to order an item from AsuJewelry.com, click the "Add to Cart" to add products to the shopping cart, then you can still click "Continue Shopping" to choose more products. You can access the contents of your Shopping Cart at any time by clicking the button located in the top right-hand corner of our website.
Choose a Shipping Method
AsuJewelry.com offers many express delivery services, such as DHL, TNT, FEDEX, EMS, CITYLINK, AREMEX and so on. For the price, please check our Shipping Cost Calculator.
Proceed to Checkout
Take a moment to review all the items you've added to your Shopping Cart. If you would like to remove an item, click the "Remove" button next to the product title. The item will then be removed from your Shopping Cart. If you encounter difficulty or receive an error message, please contact us.
Sign In / Create a New Account
You can create a new account or check out as a guest. If you choose to check out as a guest, you will not be able to inquire on the status of your order. We recommend registering in order to earn points for your purchase, which can be applied to future orders. Additionally, you can check order status on your account at any time.
Check Out and Payment Information
AsuJewelry.com accepts payment via PayPal and Wire Transfer. If you want to pay by PayPal, you can choose "PayPal" to pay for your order using your PayPal account information. If you haven't yet registered for PayPal, please create an account according to the instructions on the PayPal website. If you want to choose Wire Transfer, when you finish checking out, you will get the information of it, and please send us the receipt by email when you finish the payment.
Review Shipping Address and Pay for Your Order
Please double check your shipping address and make any necessary changes if it is different from your billing address. A customer service representative will confirm an abnormal address with you prior to shipping.
Note: AsuJewelry.com will arrange shipment within 48 hours of the payment time.
Check Your Order Status
If you would like to review or change an unpaid order, we recommend that you delete the current order and place a new one. Login and click My Orders, then click edit, your unpaid order will be canceled and the products will go to your cart. Then you can edit your order! Orders placed as a guest will not be able to check the order status. Should you have any questions, please contact us.